Pinnacle Partners is assisting our client in the search for an IT Operations Lead to join their team in the Indianapolis, IN area. This successful resource will be responsible for ensuring the stability and reliability of IT infrastructure by monitoring system performance, implementing proactive measures, and identifying potential issues.
RESPONSIBILITIES:
- Monitor network performance, server health, application availability, and key metrics to identify potential issues and bottlenecks
- Lead and coordinate the response to system outages and critical incidents
- Assess system capacity requirements to prevent performance issues and support future growth
- Develop, implement, and maintain comprehensive disaster recovery plans, including backup strategies and failover procedures, to minimize downtime
- Analyze system performance data to identify areas for improvement and implement optimization strategies to enhance system stability
- Generate reports on system performance, identifying trends and areas for improvement, presenting findings to key decision-makers
- Collaborate with stakeholders and internal leaders to prioritize and address critical operational issues impacting IT stability and performance
- Drive continuous improvement and optimization of IT operations, processes, and services
REQUIREMENTS:
- 10+ years of experience in IT operations and infrastructure
- 5+ years of experience in a lead role
- Expertise in using system monitoring tools to analyze performance data
- Ability to troubleshoot complex technical issues and identify root causes
- Strong knowledge in IT operational frameworks, methodologies, and best practices
- Experience with ITSM, ITOM, ITAM, CMDB, and monitoring
- Strong leadership, management, and communication skills
PREFERRED SKILLS:
- Bachelor’s degree
- Industry certifications
TERMS:
This is a direct hire opportunity with a salary up to $140K based on experience. They offer benefits including medical, dental, and vision coverage, 401K matching, generous PTO, and additional perks.
